Our Complaints Department channel responds to B & T’s customer complaints, comments and suggestions, which have not been resolved or answered satisfactorily through our Call Center: faleconosco@btcorretora.com.br

According to Brazil Central Bank’s Resolution 4433, of 23/07/2015, the time limit for Complaints Department to answer to customer complaints is ten (10) days counted from the date the incident was registered.

Contact our Complaints Department through the following channels: